We at Podsqueeze are committed to providing a seamless and satisfying experience for all our users. This refund policy outlines the terms and conditions under which refunds will be processed for our subscription plans.
Podsqueeze offers different subscription plans, including monthly and annual plans. This page elucidates the precise refund parameters that govern these plans, ensuring fairness and transparency throughout the process.
Our refund policy for monthly subscription plans is designed to offer users a fair and straightforward approach:
Users are eligible to request a refund if they have not consumed more than 50% of the allocated minutes included in their plan or 100 minutes, whichever threshold is reached first. This applies within the current billing period of 30 days.
It's important to note that refunds are applicable exclusively to the current billing period of 30 days and cannot be retroactively applied to previous billing periods.
Examples:
Jane's Scenario: Jane is subscribed to the Starter plan, which grants her 150 minutes for each billing period. Her current billing period started 10 days ago, and Jane has utilized 60 minutes of her allocated time. Given that she's utilized less than 50% of her plan's minutes (which would be 75 minutes) and hasn't reached the 100-minute threshold, Jane is eligible for a refund for the current billing period.
John's Scenario: John is subscribed to the Agency Plus plan, which offers him 2000 minutes. Similar to Jane, his billing period also began 10 days ago. However, John has used 400 minutes. Although his usage is within the 50% threshold of his total plan minutes (which would be 1000 minutes), he has exceeded the 100-minute cap. As a result, John is not eligible for a refund for the current billing period.
Annual subscriptions are a prepayment for a one-year billing period, designed to provide enhanced affordability and value, offering two months free of charge as part of the package.
Refund Eligibility: Users of our annual subscription plans can request a refund within the first 30 days from the commencement date of their subscription.
Full Refund Scenario: A full refund will be issued if, within the first month of the annual plan, the user has used less than 50% of their allocated minutes or 100 minutes, whichever threshold is reached first.
Prorated Refund Scenario: A prorated refund covering a period of 11 months will be issued if, within the first month of the annual plan, the user has used more than 50% of their allocated minutes or more than 100 minutes.
To request a refund, users must contact our customer support team at team@podsqueeze.com with the subject line "Refund Request." The email must include the user's email address associated with the account.
Refunds will be processed using the original payment method and will not include any processing fees or transaction charges that may have been incurred during the initial purchase.
We are dedicated to maintaining transparency and upholding a fair refund policy for our esteemed users. Should you have any inquiries or require assistance, please don't hesitate to reach out to our customer support team at team@podsqueeze.com. Your satisfaction is of utmost importance to us.
The following situations are excluded from our refund policy:
Refund requests made after the eligible time frames outlined in this policy.
Refund requests due to changes in podcast content, branding, or any other subjective factors not related to service performance.
Podsqueeze reserves the right to update or modify this refund policy at any time. Users will be notified of any changes via email or through our website. It is the user's responsibility to review the refund policy periodically and understand its terms.
By subscribing to Podsqueeze's services, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at team@podsqueeze.com.